Refund policy

Return & Refund Policy (14 Days)

Return Policy

At VELOR COLLECTIVE, we offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn or unused
Have all original tags attached
Be in its original packaging
Include a receipt or proof of purchase

Important Deadlines

Returns must be shipped within 14 days of receiving the return address.
Returns shipped after this period will no longer be eligible for a refund.

Return Shipping Costs

Please note that customers are responsible for all return shipping costs.

Start a Return

To initiate a return, please contact us at:

velorcollective@outlook.com

Non-Returnable Items

Returns are not accepted for:

Final Sale items (discounted products)
Gift cards

Additional Non-Returnable Items

The following items cannot be returned:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products (such as cosmetics)

Additionally, we do not accept returns for:

Hazardous materials
Flammable liquids
Gases

Damages & Issues

Please inspect your order immediately upon arrival.

The item is defective
The item is damaged
You received the wrong item

We will evaluate the issue and work to provide an appropriate solution.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Conditions

To qualify, items must:

Be in the same condition as received
Be unworn or unused
Have all original tags attached
Be in the original packaging
Include proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If Approved

Your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Haven't Received Your Refund Yet?

If more than 15 business days have passed since your refund was approved, please contact us at: